Refund policy

At Erané , we prioritize quality and hygiene above all else.

Because our products are handcrafted and designed for personal use, all sales are final.

We do not accept returns or exchanges once an order has been shipped. This policy ensures the safety, purity, and integrity of our skincare products for every customer.

However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order at info@erane.ca [insert your email] with your order details and clear photos of the issue. We will gladly assist in replacing or resolving the matter promptly.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
 If the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@erane.ca.

You can always contact us for any return question at info@erane.ca.